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Privacy Policy

Italyabroad.com is committed to protecting your privacy. This Privacy Policy forms part of the General Terms of Use, which governs your use of the Site. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy.

From time to time, we may add or change functions, features or products to the Site. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to the Privacy Policy.

Email Subscription and Mailing Preferences

We keep you up-to-date with special offers and products we think you'll like through emails and occasional postal mailings. If you want to change your email or mail preferences, just change your preferences on My account We may pass your email address or telephone number to a courier service however, this will be solely for the purpose of updating you on the status of an outstanding order and these details will not be used for any marketing purposes whatsoever.

When you place an order, or use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date or bank account details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the products or service you have requested and to communicate with you on any matter relating to their provision in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop this website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may also disclose your personal information to third parties working on our behalf for things like processing payments, customer analysis or data management. We only give these companies the information they require to fulfil their contracted tasks and they are not permitted to use the information for any other purposes.

We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.

Subject access requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at Italy Abroad Network, Oak Mill, Topcliffe lane, Leeds Ls27 0HL. Please note that we reserve the right to charge a fee of up to £10 for any such request.

Security

We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information.

Secure data transfer. We use the latest secure certificate to encrypt all of your personal data when it is sent to and from the internet. This means that information you to send to us can only be seen by us and vice versa.

Using your data. We use your data solely for the purposes of your customer relationship with us. We do NOT rent our list of customers to third parties. We will only communicate with you in ways which you have control over. You can change your communication settings at any time in your account. You can opt for email and mail, mail only, email only or no marketing communications at all. We will only use your phone number to contact you if we have an urgent enquiry regarding a specific order.

Your credit and debit card details. These are not stored on our system and our staff can only see the first four and last digits of your card. Your details are held by our payment processing company Sage Pay, and they are fully compliant with the PCI Credit Card Security standard. If you phone or post through your credit card details, we will not hold those on file and any record will be securely shredded after the transaction is complete.

3D Secure. This is a new standard for credit security and we are already fully compliant. This standard allows you to set a password or pin number that you will always be asked for when you use your card. That way even if your card goes missing, no one will be able to successfully use it on fraudulent transactions.

Cookies and online privacy

In common with most websites, Italyabroad.com uses "cookies". Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead we store codes and references which can only be connected to your personal details by our own systems.

We use cookies for a variety of reasons, such as remembering the contents of your shopping trolley, your preferences such as your local store, and displaying the products you've recently viewed. We also use analytics software, which allows us to track and measure patterns of behaviour among our users so that we can improve our website.

Additionally, we have partnerships with some carefully chosen third party services which involve including some code on our website, for example so that we can jointly measure the effectiveness of our marketing activities or enable you to share content with your friends. In some cases these partners may also store and retrieve their own cookies on your computer. Cookies set by websites other than Italyabroad.com are known as "third party cookies".

In accordance with the Directive on Privacy and Electronic Communications 2003, and to be as open and transparent as possible, we have provided more information on the cookies in use on Italyabroad.com here. These details may change over time as we continue to develop our website, and we are investing in finding ways to reduce our use of cookies whilst continuing to deliver the best experience possible for our customers.

We have grouped our cookies into four categories:

1. Strictly Necessary: these cookies are essential to the operation of our site.
2. Performance: these cookies allow us to monitor the performance of our website in a non-personally identifiable way.
3. Functionality: these cookies allow us to add services to enhance user experience and remember settings, but will not be used by third parties to track you personally.
4. Targeting: these cookies are used by third parties to provide services, such as social networks and advertising networks who may use the information obtained to serve relevant adverts to you.

You can change the settings in your web browser to allow or deny different websites from setting cookies. Please note that disabling "first party cookies" from Italyabroad.com will affect the successful functioning of the site, and you will not be able to use the shopping trolley or checkout. For more information on cookies, see allaboutcookies.org.

Below the list of cookies, at the time of the latest update, we use, including 3rd party's one:
APISID
CONSENT
HSID
NID
OTZ
SAPISID
SID
SSID
__cfduid
__unam
__utma
__utmb
__utmc
__utmz
_eventqueue
_first_pageview
_jsuid
_referrer_og
_session_id
cookieconsent_dismissed
existing_user
unpoco_

Amendments

Please note that this privacy policy is subject to change from time to time. It was last updated 01/06/2017

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